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Return Policy

Simple, transparent, and hassle-free returns. Here is everything you need to know.

01

7-Day Return Window

You have 7 days from the date of delivery to initiate a return. We recommend checking your order immediately upon arrival.

02

Easy Initiation

Simply log in to your account, go to "My Orders", and request a return. Or email us at support@hazy.com with photos.

03

Condition Matters

Items must be unused, unwashed, and in original packaging with all tags intact. We cannot accept customized items.

04

Fast Refunds

Refunds are processed within 3-5 business days after the item passes our quality check at the warehouse.

05

Reverse Pickup

We offer free reverse pickup for defective items. A nominal fee applies for size/preference exchanges where applicable.

06

International Returns

For international orders, return shipping costs and customs duties are the responsibility of the customer.

07

Exchange Policy

Need a different size or color? We facilitate easy exchanges depending on stock availability to ensure you get the perfect fit.

08

Holiday Returns

Shopping for gifts? We offer extended return windows during the holiday season so your loved ones have plenty of time to decide.

09

Non-Returnable Items

Please note that gift cards, personalized items, and intimate apparel cannot be returned for hygiene and security reasons.

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